Refunds and Returns Policy

Effective Date: 27 February 2025
Last Updated: 27 February 2025

At Sushi Fusion, we are committed to providing high-quality Japanese food to our valued customers. Due to the perishable nature of our products, we have a strict Refunds and Returns Policy to ensure fairness and transparency while maintaining food safety standards.

By placing an order on sushishowroom.com, you agree to the terms outlined in this policy.

1. General Refund and Return Policy

Since we sell perishable food items, we do not accept returns for safety and hygiene reasons. However, we offer refunds or replacements in specific cases outlined below.

1.1 Eligible Refund/Replacement Cases

You may be eligible for a refund or replacement if:

  1. Wrong Item Delivered – If you receive an incorrect order, you must notify us within 30 minutes of delivery.
  2. Damaged or Spoiled Food – If the food is delivered in a damaged condition or is unfit for consumption, you must report it within 30 minutes of delivery with photographic evidence.
  3. Order Not Delivered – If your order was not delivered due to an issue on our end, you are eligible for a full refund.
  4. Missing Items – If an item is missing from your order, we will either issue a refund for the missing item or send a replacement.

1.2 Non-Refundable Cases

Refunds or replacements will not be provided in the following situations:

  • If the food has been partially or fully consumed.
  • If the issue is reported after 30 minutes from the time of delivery.
  • If the delivery was unsuccessful due to an incorrect address or if the customer was unavailable.
  • If the complaint is based on personal taste preferences rather than quality issues.
  • If the customer changes their mind after the order has been prepared or dispatched.

2. Refund Process

If your refund request is approved, the refund will be processed as follows:

2.1 Refund Method

  • Refunds will be issued using the same payment method used for the order.
  • If paid via credit/debit card, refunds may take 5-7 business days to reflect in your account.
  • If paid via digital wallets, refunds may take 3-5 business days.

2.2 Partial Refunds

  • If only part of your order is incorrect or damaged, a partial refund will be issued for the affected items.

3. How to Request a Refund or Report an Issue

If you experience any issues with your order, please follow these steps:

3.1 Reporting a Problem

  1. Take a clear photo of the issue (wrong item, damaged food, missing items).
  2. Send an email to anjanasukupayo07@gmail.com with:
    • Your order number
    • A brief description of the issue
    • Attach photographic evidence (if applicable)
  3. Wait for our response – We will review your request and respond within 24 hours.

3.2 Customer Support

For urgent concerns, you can also contact us via:
📧 Email: anjanasukupayo07@gmail.com
📍 Address: Dubai

4. Order Cancellations

We allow order cancellations only if the request is made within 10 minutes of placing the order. Once an order has been processed, prepared, or dispatched, it cannot be canceled.

4.1 How to Cancel an Order

To cancel an order:

  • Email us at anjanasukupayo07@gmail.com immediately with your order details.
  • If eligible, your refund will be processed within 5-7 business days.

5. Changes to This Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

For any further questions, feel free to contact us at anjanasukupayo07@gmail.com.

This Refunds and Returns Policy ensures fairness while maintaining food safety standards. Thank you for choosing Sushi Fusion! 🍣